Servitisation Innovation as a Catalyst to Sustainability and Circular Economy Transitions: A review and future research

Unofficial AI-generated summary based on the public title and abstract. Not an official translation.

🔬研究者:Provides a structured overview of servitization literature linking to sustainability and circular economy, useful for mapping future research directions.

🏢実務担当者:Offers conceptual insights into how integrated service models can improve resource efficiency and align with ESG goals, but practical implementation guidance is limited.

🏛政策担当者:Highlights the role of policy in enabling servitization and circular business models, though specific policy recommendations are not provided.

Servitization is a business transformation that allows organizations to transition from being product providers to offering integrated service solutions. Recent developments shows that it is necessary to incorporate the concepts like circular economy and servitisation, which evolved from the idea of integrating product service systems that proposes sustainable solutions to companies, conforming to the ESG (environmental, social and governance) and CSR (corporate social responsibility) directions. This transition is facilitated by digitalization, AI, and Industry 5.0 technologies, which are used to manage real-time customer data, predict downtimes, and prevent disruptions to ensure seamless service delivery. Also, servitization supports sustainability by encouraging resource efficiency, reducing waste, and extending product lifecycles through predictive maintenance and circular economy principles. This also involves adopting innovative business models, organizational structures, and workforce capabilities to align with the service-based model. Successful servitization requires co-creating value propositions with customers through efficient service integration. In this evolving landscape, it is crucial to examine the role of AI and advanced technologies in shaping the future of sustainable servitization, ensuring both business growth and environmental responsibility. Therefore, the primary objective of this research paper is to investigate the concept of servitization and its significance in the context of net zero emissions and green transitions, and to also study its impact on sustainable business practices and circularity. A systematic literature review approach using VOS viewer and Biblioshiny was used in this study. Building on these, further research can highlight the potential of servitization to contribute to more holistic and sustainable business practices.

• semanticscholar https://doi.org/10.64211/oidaijsd190418first seen 2026-05-15 17:57:41 · last seen 2026-06-16 05:05:50